Frequently asked questions



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What can I do if my bundles are not displaying?

If you created a bundle and it is not displaying on your product page, then here are a few things to check:
  • Check if all products included in the bundle are visible in your online store.
  • Is there a message displayed on your product page, which starts with Bundler:?
  • Open your browser console and check if there are any warnings which start with the text Bundler:.
If none of these return any results, then you can either contact us or manually install the app in your theme Liquid files. If you decided to install the app manually, then follow our manual installation guide.

Where do the bundles display?

The bundles will display at the end of your product pages. The bundles will only display if the currently viewed product is included in at least one active bundle.

Why are my bundles not displaying in my collections?

Our Bundler app works with draft orders feature, which means that it doesn't create an unnecessary new product for each bundle. This means that the bundles can't be automatically displayed in collections, unless you include them manually (as described below) or in a collection description with the custom bundle code. This has several benefits, as the stock will never be out of sync, you can easily track your inventory with SKU codes and the display of bundle widget will always be up to date.

As mentioned, you can still display a bundle in your collection with a small workaround. To display it in your collection, you have to create a product in your shop and then redirect the customer to the bundle landing page when the customer opens said product.

These are the step-by-step instructions on how to achieve this:
  1. Create a bundle in Bundler - Product Bundles app and get it's landing page URL,
  2. create a new product with a name of your bundle, picture of the bundle and place it in the desired collection,
  3. Switch to the HTML editor by clicking the code symbol in the upper right corner (marked with red).
  4. add the following script in the product description as a code (see screenshot),
  5. <script>
    	// Replace the bundle url with the correct bundle landing page url
    	window.location.href = 'https://cake-store-demo.myshopify.com/a/bundles/wedding-bundle-1v';
    </script>
    

  6. save your product.

That's it. Your product will now show in the collection, but when one clicks on it, one will be redirected to the actual bundle landing page.
We also recommend that you restrict the purchase of this bundle product by setting it's stock to 0 and uncheck the box where you can allow the purchase of the product when it is out of stock.

How do I display more than one bundle on my product page?

By default, the app will only show one bundle on product page. It will be the one relevant to the current product and with the highest priority. We made it like that to avoid possible confusion if one product is in multiple bundles.
However, you can turn on the option to show all relevant bundles on product pages by going into App settings -> General Settings and ticking the box in front of Show multiple bundles on product pages option.

Do you have a Mix&Match option where customers can build their own bundle?

Yes, we have a functionality which allows your customers to build their own bundle based on the requirements which you set up.
To create such bundle, select all products on which you want to offer the discount and set the discount for these products. Then configure the discount condition to Buy minimum/maximum number of items from the bundle and set the minimum and maximum limits.
Also make sure to check the box which allows you to use the Mix&Match display for this bundle.

Make sure that you also set up the maximum allowed quantity of each product to more than 1, so your customers can buy more than just 1 item of every product.

You can read more about discount conditions here.

How do I create a custom bundle page?

  1. Go to the Bundler app settings and click on the bundle you want to have in your page.
  2. Scroll down to the "Bundle shortcode" section and click on the button to get the bundle code.
  3. Copy the bundle code for your bundle (marked in red on the sample screenshot).
  4. Go to your pages in Shopify.
  5. Click "Add page."
  6. Switch to the HTML editor by clicking the code symbol in the upper right corner (marked with red).
  7. Paste the copied HTML.
  8. Save the page and check the bundle in your shop :)
That's it! To add more bundles to the page, just repeat the process for the same page :)

How can I display specific bundle on a specific product page?

You can display specific bundle widgets on specific product pages by including their bundle shortcodes in the product descriptions.
Here is how you do it:
  1. Go to the Bundler app settings and click on the bundle you want to have on your product page.
  2. Scroll down to the "Bundle shortcode" section and click on the button to get the bundle code.
  3. Copy the bundle shortcode.
  4. Open your product in Shopify admin.
  5. Switch your description editor to the HTML mode by clicking the code symbol in the upper right corner (marked with red).
  6. Paste the bundle shortcode at the end of your product description.
  7. Save the product and check if the bundle widget is visible on the product page in your shop :)
Please note, that Bundler will also automatically display the bundle widgets on your product pages. You can turn this functionality off, or leave it turned on in App settings -> General settings.
You can also turn off option to display a bundle widget for each individual bundle. The setting can be found in the first card on the bundle edit page.

Does bundler create a new product for every bundle?

Bundler doesn't create any new products in your shop. It uses your existing products and applies discounts on them.

Does each bundle have a landing page so I can promote it?

Yes. Each bundle has it's own landing page, so you can promote it. You can get a url for the bundle on bundle page in app settings.
We even created a page with all bundles for your shop. To enable it, just go to general settings and enable it.

When will Bundler apply the discounts?

Bundle discounts will be applied at checkout, if all products from the bundle are in the cart. When the user clicks the checkout button in the cart, a draft order will be created with the discounted products and the user will be redirected to it.

Can I create a bundle with variants from the same product?

Yes. You are be able to choose if you want to create a bundle on product or variant level. If you select variant level, then all selected variants will be displayed as a separate product in the bundle.

How do I display a bundle on my homepage?

First, you will need a special HTML snippet from the App settings -> edit bundle page. The snippet is called Bundle Shortcode and can be found at the end of the bundle page.

Now, you have two options on how to add bundle to your homepage:

1.) Open your theme editor and add the Custom content theme element. It is usually the one at the end of the list.
Custom content element screenshot.
Add a custom HTML content element to it.
Custom element screenshot.
Paste the bundle shortcode in it.
That is it!
The bundle widget might not be displayed in your theme preview, but it will be displayed in your live shop.

2.) Open you Shopify theme files (Online store -> Actions -> Edit code).
Find the section in Sections folder where you want to display your bundle, open it and paste it there. The section will probably be called featured-collection.liquid or something similar.
Save the Liquid file and check if the bundle is displayed in your homepage.

Can customers still apply a discount code to their order if they add a bundle to their cart?

If the customer qualifies for the bundle discount, then he won't be able to use any additional discount codes. This is a limitation posed by Shopify, as draft orders can't use discount codes.
However, if the customer doesn't qualify for the discount (e.g. he doesn't have all the products from the bundle in the cart) then he will go to a normal checkout and will be able to use discount codes.

Will Shopify automatic discounts work together with bundle discounts?

If the customer qualifies for the bundle discount, then the automatic discounts won't get applied. This is a limitation posed by Shopify, as draft orders are not affected by automatic discounts.
However, if the customer doesn't qualify for the discount (e.g. he doesn't have all the products from the bundle in the cart) then he will go to a normal checkout and the automatic discounts will get applied.

Is there a way to display the bundle discounts in cart?

Yes, we have an option to turn on the display of discount at cart total value. The cart total value will be crossed over and the discounted price with the discount will be displayed under it.
You can turn it on in General settings.
Since themes are very different from one another, it may happen that the discounts won't display in your cart. If this happens, contact us at bundler@goldendev.win and we will make the app compatible with your theme.

How can I downgrade my plan?

To downgrade your plan, go to the App settings -> General settings, scroll to the bottom and click on the button which says Downgrade app back to a basic plan.

Can I create a configurable bundle with any 2 products from a collection? Meaning the user can get a discount if he buys any combination of products and I only create 1 bundle.

Bundler is meant to create bundle with specific products, meaning you can't create a bundle by targeting all products in a collection. In Bundler, you have to specify exactly which products you want to have in a bundle.
However, we are planning on adding this functionality in the future.

How do I create a bundle?

  • Go to your Shopify store admin.
  • Navigate to apps.
  • Click on Bundler - Product Bundles.
  • Click on Create bundle button.
  • Scroll down and set the desired discount. It can be a percentage or a fixed amount discount.
  • Scroll even lower and click on the Select products button to select products.
  • Select products and confirm your selection.
  • Scroll back to the top of the page and click Save button.
  • Go to the product page of one of the products in the bundle and check if a bundle widget is displayed there :)
That's it!

When I try to open app settings in Shopify admin, it says that I am not logged in. What can I do?

If you are using Safari, then the issue might be caused by Safari's strict cross-site tracking policies.
You can try to open the app settings in a different browser (Chrome, Firefox) or disable the strict cross-site tracking.

How to disable the cross-site tracking policy:
  1. Go to the Safari drop-down menu.
  2. Select Preferences.
  3. Click Privacy in the top panel.
  4. Uncheck the box at Website tracking: Prevent cross-site tracking
After you have completed above steps, open the app settings again.
If the issue persists, please contact us at bundler@goldendev.win.

How do I move the bundle widget to a different place on my product page?

Easy. Follow our guide and add the HTML snippet described in it to the place where you want to display your bundle widget.
If you are scared of editing your Liquid files, contact us and we will do it for you ;)

Will bundled products appear as a single line item on the invoice?

Bundler app uses your existing products and applies discounts on top of them. It doesn't create new products for your bundles. This means that when somebody purchases your bundle, each product will be listed separately on the invoice and you will be able to process your orders just like you did before.
This is perfect if you use a third party system for processing your orders.

Can I translate the bundle widgets in multi language store?

If you are using Weglot translations app, then yes, you can. You will just have to add a class .bndlr-container the list of dynamic elements in Weglot app.

Is there a report to show how many bundles I've sold?

Bundler doesn't yet offer a reporting functionality, but you can easily find all orders created by Bundler - Product Bundles in your Shopify admin. Navigate to orders page, select more filters, click on the sales channel, then check the Bundler - Product Bundles checkbox.

Why is a "Back to cart" link missing on my checkout page when there is a bundle discount applied?

When the customer qualifies for the bundle discount, our Bundler app creates a draft order with the applied discount and redirects the customer to the checkout. The back button is not present on Draft Order checkouts because Shopify does not display the back button there. Shopify only displays the back button on normal checkouts.
We already tried to find a workaround for this issue, but unfortunately, there is nothing we can do about it.

Wrong bundle discount is being applied. Why?

Bundler applies bundle discounts by bundle priority, meaning that it first tries to apply a discount from a bundle with the highest priority and so on. So what is probably happening here is that you have some of the products in more than just one bundle with the same priority.
To resolve this issue, all you have to do is set the highest priority to the bundle with the most products and a lower priority to the one with less products.

Product prices in the bundle widget are 100 times higher than they should be. What to do?

The issue where the price is hundred times higher than it should be (e.g. $2.99 is displayed as $299) is usually caused by the currency converter in your theme or by a thrid party currency conversion app. To fix this issue, you usually just have to set a fixed initial currency format for the bundles in Bundler App settings -> General settings -> Advanced. For most stores, it works if you set it up as ${{amount}} where you of course change the currency to your shop's default currency.

What is a bundle priority and how does it work?

Bundler applies bundle discounts by bundle priority, meaning that it first tries to apply a discount from a bundle with the highest priority and so on. If every bundle has a unique combination of products, then you don't even have to bother with priority. However, as soon as you have the same or a similar combination in more than 1 bundle (e.g. Bundle with products A and B and another bundle with products A, B and C), then you have to set the priority of your bundles. If you want to keep using both bundles in this example, then the second bundle (the one with more products) should have a higher priority then the first one. This way, Bundler first tries to apply the discount from the bundle with higher priority and if it can't apply it (order doesn't have all the required products), then it continues with the next bundle.

How do I set a custom image for my bundle?

Variant level bundles have an option to set a custom bundle image. In order to set it, just switch the bundle type to a variant level and right after the list of the bundled products, you will see an option to set a custom bundle image.

How do I make a multi-tier bundle discount (e.g. 10% off for 5 products, 20% off for 10 products)?

To create a multi-tier bundle discount, all you have to do is create a bundle for each discount. In each bundle, pick the same combination of products, but set the correct quantity for each product and set the correct discount.
And because you are creating bundles with the same product combinations, you have to make sure the the bundles have the priority configured correctly. The bundle with the highest number of required products should have the highest priority.
The bundle with a lower number of required products should have a lower priority and so on.

The Bundler app takes a while to load. What can I do?

This might be because one of your other apps is slow and because your browser loads apps one by one, it has to wait for the slow app before it can start loading Bundler.
To resolve this issue, you can add this line right before your closing </body> tag to your layout/theme.liquid file:
<script type="text/javascript" async="" src="https://cdn-bundler.nice-team.net/app/js/bundler.js?shop={{ shop.permanent_domain }}"></script>

Where can I find the Bundler app tile in Shopify POS app?

If you are using the new Shopify POS app, you might have to add the Bundler tile to the app.
Here is how to do it:
  • Open the Shopify POS app,
  • click on the Add tile button,
  • click on Apps,
  • click on Bundler - Product Bundles
  • and then click on the second list item, which says Check for Bundler POS discounts.
And here is how to use the Bundler app in Shopify POS:
  • Add products to the cart,
  • click on the Bundler app icon/tile and wait for the app to check if any of the bundle discounts can be applied,
  • click on the button to apply the bundle discounts.

Can I set the SEO title for the bundle landing page?

You can use these variables values for meta tags on landing pages:
{{ bundler_bundle_title }} <- Contains bundle title (only available on landing pages)
{{ bundler_bundle_name }} <- Contains bundle name (only available on landing pages)
{{ bundler_bundle_description }} <- Contains bundle description (only available on landing pages)

{{ bundler_page_type }} <- Let's you know if we are on a bundle landing page or bundles listing page.
When on the landing page, the value will be 'landing-page', when on bundles listing page, the value will be 'listing'

Here is an example how you can use these variables to set a SEO page title for your bundle landing pages and bundles listing page.
{% if bundler_page_type and bundler_page_type == 'landing-page' %}
	<title>{{ bundler_bundle_title }}</title>
{% elsif bundler_page_type and bundler_page_type == 'listing' %}
	<title>All bundle offers</title>
{% else %}
	<title>{{ shop.name }}</title>
{% endif %}
The first statement takes care of the bundle landing page, where the title gets set to the title of the bundle.
The second statement sets a title for the bundles listing page.
And the third statement sets the shop name as a default title in your shop.

When I click add to cart button in the bundle widget, I see a message that one of the products is not available. What to do?

If you set the app to hide unavailable variants, then please make sure that the selected variants are in stock.
If the issue persists, then it could be that you modified your product variants for a few of your products, which caused Shopify to change the variant ids.
Now, the bundle is configured with old variant ids which don't exist anymore. This is why you can't add the bundle to the cart.

To resolve this issue, edit your bundle, select the products again, add them to the bundle and save the bundle.
This will update variant ids and you will again be able to add the bundle to the cart.

My store uses multiple currencies and they work in bundle widgets, but when the customer goes to the checkout, the order is in my default currency. Why?

Our Bundler app uses Shopify Draft Orders to apply bundle discounts and this issue is one of the limitations of Shopify Draft Orders. Shopify has a multi currency checkout, but it doesn't allow apps to create a draft order in currency other than the default shop currency. That is why the checkout is in the default shop's currency.
However, this only happens when the customer qualifies for a bundle discount. If the customer doesn't qualify for it, then the checkout will be in the desired currency.

Will the products in the bundle order appear separately with different SKUs or as one product with one SKU?

When Bundler applies bundle discount, it creates a draft order with your existing products, where each product is listed separately with it's own SKU. This means that you can forward your orders to your fulfillment company/software just like you did before.